FAQ's

Search Categories

 
GENERAL QUESTIONS 

WHAT DOES THE CRUISE INCLUDE?

The price includes your cabin, meals onboard the ship for the entire trip in the complimentary dining areas, access to our group dining, a welcome goodie bag, an invitation to a networking cocktail party and an invitation to a special LifeWave awards ceremony during the cruise. 

WHAT ARE ADDITIONAL EXPENSES?

Some additional expenses you may want to budget for are excursions at each port of call, shopping, and meals at specialty restaurants onboard. If you are interested in food or drink packages, CLICK HERE.

 

Each guest will receive a personalized SeaPass card on the day of embarkation. Your SeaPass card looks like a credit card and serves the following functions:

  • Your form of Identification

  • Your form of payment on board the ship

  • The key to your stateroom

DO I NEED A PASSPORT?

Yes! Please be sure to bring a passport for every guest in your reservation, including children.

WHAT TRAVEL DOCUMENTS DO I NEED TO BOARD THE SHIP (U.S. Citizens)?

U.S. Citizens may sail using their:

  • Official Birth Certificate and a supporting Government Issued Photo ID, like a driver’s license or an identity card. Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted.

or

  • U.S. Passport book that is valid at least 6 months after your cruise. 


Puerto Rican citizens should review their birth certificates and ensure they are up to date. Puerto Rican birth certificates issued prior to July 1, 2010 are not valid forms of proof of citizenship.  The Government of Puerto Rico has partnered with document provider VitalChek to provide an expedited method for ordering new birth certificates. To apply through this method please visit:  www.vitalchek.com. Vital Check also offers a bilingual call centre available 24 hours a day, seven days a week. Processing and shipping fees apply. To apply through this method please call: (866) 842-6765.
United States Permanent Residents must have a United States Permanent Resident Card and a passport from your home country is strongly recommended. Click here for additional information.

WHAT TRAVEL DOCUMENTS DO I NEED TO BOARD THE SHIP (Non-U.S. Citizens)?
For US Sailings- Non-US Citizens will require a passport and the necessary visa for entry into the United States. On Transatlantic and Transpacific sailings European and Chinese guests will require ESTA (Europe) and EVUS (China).

It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.

ARE CHILDREN WELCOME?

Families aren’t just welcomed – they’re encouraged! The ship is full of fun activities for all ages, plus, learning as a couple (or even as a family) can help push your business to the next level even more quickly. Part of the magic of the LifeWave is creating memories together.

WHAT FORMS OF ID ARE REQUIRED FOR MINORS (CHILDREN) TRAVELLING ON THE CRUISE? 
A U.S. citizen under the age of 16 will be able to present either an original, notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.


Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding. 

 

WHAT FAMILY DOCUMENTS DO I NEED?  
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them (i.e. Rock Climbing, Flowrider, Bungee Trampoline, Inline Skating, or Ice Skating) and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child. 

WHAT IS MY NAME NO LONGER MATCHES MY ID DUE TO MARRIAGE?
It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.

 

IS THERE A DRESS CODE?

Should you have any questions regarding attire in the main dining room please CLICK HERE.

ARE TOWELS INCLUDED BY THE POOLSIDE?
Guests may check out pool towels with their SeaPass cards and when done should check them back in to avoid the $25.00 unreturned towel fee.

 

WHERE DO I COLLECT MY GOODIE BAG?

All goodie bags will be given out to guests during the welcome registration on November 5th between 7.30am - 9.30am. Guests must pick their goodie bags up during the designated times. As we do not have storage facilities on the cruise, we cannot hold the goodie bags for any LifeWave members. 
 

 
GETTING THERE 

WHAT IS THE NEAREST AIRPORT TO THE PORT?

Miami international Airport is 7 miles from the Port of Miami. Ft. Lauderdale International Airport is 26 miles from the Port of Miami. 

WHERE IS THE PORT OF MIAMI?
Port of Miami – Dodge Island
1015 N. America Way
Miami, FL 33132 
Port of Miami website 


Directions

From Miami International Airport (7 miles):

Via Port Tunnel: Take 836 East through the toll. 
Continue onto FL836 E/I-395 E, then keep right to merge onto MacArthur Causeway.  
Use the left 2 lanes to take the exit towards Port of Miami Tunnel and follow the signs to your pier terminal. 
Via Port Bridge: Take 836 East through the toll.    
Exit at US1 N.E. 2nd Avenue/Biscayne Boulevard, proceed straight through one light, and then turn right at the second light onto Biscayne Boulevard (US1). 
Stay in your left-hand lane and turn left into the Port of Miami on N.E. 5th Street. 
Drive across the bridge and follow signs to your pier terminal.

 
From Ft. Lauderdale International (26 miles):

Via Port Tunnel: Take I-95 South to Exit 2D toward I-395 E/Miami Beach. 
Merge onto MacArthur Causeway. 
Use the left 2 lanes to take the exit towards Port of Miami Tunnel and follow the signs for your pier terminal.
Via Port Bridge: Take I-95 South to Exit 3B, N.W. 8th Street. 
Turn left onto 5th Street and continue straight until you reach the Port of Miami entrance. 
Drive across the bridge and follow signs to your pier terminal. 

WHAT DOCK ARE WE DEPARTING FROM?

This information will be available 60 days to sailing. 

DOES ROYAL CARIBBEAN OFFER TRANSFERS OR SHUTTLE BUSES TO/FROM THE AIRPORT? 

Yes,  all ports have transfer services to and from the airport at an additional fee. LifeWave members will need to organize this service themselves. 

WHERE ARE WE MEETING TO BOARD?

The LifeWave team are meeting at the  JW Marriott Marquis Miami hotel from 10 am on November 4th, 2019. We will then be transported by coach to the dock where you will board the ship. 

DO I NEED TO MEET THE LIFEWAVE GROUP BEFORE BOARDING?

While we do recommend meeting us at the JW Marriott Marquis Miami hotel at 10 am, this is not mandatory. If you wish to board the ship by yourself, you are free to do so.

 
CHECK IN 

WHEN CAN I CHECK-IN?
Online check-in opens 90 days before your cruise (7th August 2019) and must be completed no later than 3 days (1st November 2019) prior to sailing. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process. 

Once you have completed the Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass.

Please manage your reservation and fill out the required fields to start your check-in process.

HOW DO I CHECK-IN?

Each guest must complete their online check-in no later than 3 days prior to sailing.

Online check-in can be accessed via the following link:

https://www.royalcaribbean.com/faq/questions/final-boarding-pass-set-sail-online-completion

If you have difficulty during the check-in process, please call (800) 398-9819 for online check-in assistance. 

CHECK-IN BEFORE YOU BOARD

  • Please complete your check-in at least 3 days before your sailing to skip the counter.

  • For the best experience, download the free Royal Caribbean International app, available on Google Play and the App store. You’ll be able to check-in and access your SetSail Pass on your mobile device.

  • Otherwise, you can check-in and print your SetSail Pass.

  • When you arrive at the terminal, be sure you have your SetSail Pass ready in hand (either printed or on the app) along with the credit card you registered for expenses and required identification documents.

CHECK-IN ON SITE

  • Didn’t get to complete check-in or forgot your printouts? You’ll head to the check-in desk and our agents will take care of you. But for the quickest experience, we recommend you check-in at least 3 days before your sailing.

WHAT DOCUMENTS DO I NEED TO CHECK-IN?

In order to complete the Check-In successfully, you will need the following:

  • Personal Information for each guest are checking in

  • Identification Document information for each guest you are checking in (Passport)

  • Onward Travel Plans

  • Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

 

You will also need to establish an Onboard Expense Account via either credit card or cash.

HOW DO I GET MY BOARDING PASS (SetSail Pass)?

Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass. 

CLICK HERE to find our more. Each guest must complete their online check-in no later than 3 days prior to sailing.

If you have difficulty during the check-in process, please call (800) 398-9819 for online check-in assistance. 

WHAT TIME IS BOARDING?

The LifeWave group is meeting at the JW Marriott Marquis Miami Hotel from 10 am and departing via coach for the docks for check-in. Check-in for the the sailing is from 11.30am to 3.30pm 

IF I'M NOT MEETING THE LIFEWAVE GROUP PRIOR TO BOARDING, WHEN DO I NEED TO BE AT THE PORT TERMINAL? 
Guests should arrive at the port no later than 60 minutes prior to the published sail time. Guests should adhere to the published check-in windows, where applicable, that can be found in their E-docs (electronic documents) or during general boarding which depends on the ship’s sail time.
Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Check-in no later than 3 days prior to their cruise. If you do not complete Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail. If you choose to fly Choice Air, Royal Caribbean automatically displays only the airline schedules that will enable you to meet your cruise. For your return home, you could select the flight that best suits your schedule. Depending on your disembarkation time and port, the time needed to arrive at the airport will vary.
 

WHAT TIME DOES THE SHIP DEPART?

The ship sets sail at 4.30 pm. 

LUGGAGE
HOW MUCH LUGGAGE CAN I BRING ONBOARD THE CRUISE SHIP?

Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Each guest has the option to carry their luggage on board or check-in luggage prior to boarding. Luggage may include suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries, and similar items.

Here are some recommendations for packing only cruise essentials.

We recommend that guests personally carry any boarding documentation such as passports, visas, citizenship documents and family legal documents plus all medications. To minimize the potential for diversion or loss of medications, we advise that all medications remain in their original, labeled prescription containers.  It is also advisable to pack at least three days of extra medication in the event of an unexpected change in the itinerary of the voyage. It is also a good idea for guests to pack a small carry-on bag with a change of clothes, and bathing suit. That way they don't have to wait for their checked bags to arrive in their stateroom.

Luggage may be locked only with a TSA approved lock.

Any carry-on luggage must be able to fit through the x-ray screening machines. These machines vary in size from port to port, however generally they are similar to those found at airport security checkpoints. Guests wishing to carry their luggage with them during boarding should note that their stateroom may not be immediately available to store their luggage.

WHAT HAPPENS IF ITEMS IN MY LUGGAGE ARE IDENTIFIED AS PROHIBITED DURING ROYAL CARIBBEAN'S SECURITY SCREENING?
If you bring an item that is on the prohibited items list that is on our website the items will be confiscated. Your bag will be put aside and you will be sent a notice to come to a secure area to remove the item and pick up the rest of your luggage. Depending on the circumstance the item will either be disposed of or returned at the end of the voyage.

WHEN CAN I EXPECT TO GET MY LUGGAGE ONCE ONBOARD IF I USE A PORTER?
Due to the high volume of luggage on embarkation day, luggage may arrive after the sailaway. A specific time window for delivery as well as pick up locations will be posted in the Cruise Compass once you are onboard.  Times and location vary by ship and sailing.

HOW DO I GET LUGGAGE TAGS?
The Royal guest document (eDocs - electronic document) we issue includes a bag tag specific to the guest ship, sailing date, stateroom and deck number. The bag tag also provides information on how it should be used. In addition, generic bag tags are available at the pier on the day of boarding.

HOW DO I REQUEST REPLACEMENT LUGGAGE TAGS FROM ROYAL CARIBBEAN?
If you forgot your luggage tags at home, ship luggage tags are available from our Porters at the pier on the day of boarding but to avoid any day-of-boarding delays we recommend that you secure your Luggage Tags before leaving home if you are a qualified guest.

 
DINING 

WHAT FOOD IS INCLUDED ON THE LIFEWAVE CRUISE PACKAGE?

There are plenty of dining options aboard the ship each day for our members to enjoy.

Breakfast, lunch, and dinner are included in your trip for FREE in the complimentary dining areas - Main Dining Room, Windjammer Cafe, and Cade Promenade. CLICK HERE to see the dining options. 

Each evening we will have a reserved area in the main dining hall for our LifeWave members at 8.30 pm. With sweeping, multi-level ambiance, world-class cuisine, and extraordinary personal service, the main dining room serves exceptional, multi-course meals each day.

WHAT BEVERAGES ARE INCLUDED ON THE LIFEWAVE CRUISE PACKAGE?

Some beverages are included and vary depending on dining time and location (i.e.: coffee, apple juice, lemonade, milk, assorted teas, non-bottled water, etc). Sodas, specialty coffees, and alcoholic beverages are available for purchase. Please also visit the following page on Food and Beverage.

WHAT TIME IS DINNER?

Each evening we will have a reserved area in the main dining hall for our LifeWave members at 8.30 pm. 

DO I NEED TO DINE WITH THE LIFEWAVE GROUP?

No, you're free to dine with whomever you wish. If you want to visit one of the speciality restaurants you will need to book and pay for this. This is not included in the LifeWave package. CLICK HERE to see the speciality dining options. 

CAN I ORDER ROOM SERVICE?

Yes of course - Whether you’re craving breakfast, lunch, dinner or an afternoon snack, get it delivered with Room Service, available 24/7. This is not included in the LifeWave Cruise Package, so members will need to pay for this service directly to the cruise ship. 

For any other questions on dining, food or beverages, please CLICK HERE. 

WILL THE MENU'S BE IN MULTIPLE LANGUAGES?

Yes, in the main dining hall, in addition to English, the menu's will be in the following languages:
•    5 core languages (Spanish, French, Italian, Portuguese, and German)
•    3 Asian core languages (Mandarin, Korean, and Japanese)

 
SHORE EXCURSIONS

HOW DO I BOOK A SHORE EXCURSION? 
Guests can book a Shore Excursion by visiting the Shore Excursion desk onboard during their cruise. Guests may also visit Cruise Planner to purchase excursions before the cruise.

 

WHAT SHORE EXCURSIONS ARE AVAILABLE?

CLICK HERE to find out what is on offer. Find out what shore excursions are available during our specific sailing by logging in to Cruise Planner.

SHOULD I BOOK SHORE EXCURSIONS AHEAD OF TIME? 

We recommend taking a look at what is on offer at each port of call and booking in advance. While you can book at the excursions desk onboard, popular activities can fill up quickly so it's a good idea to make a booking ahead of time.

CLICK HERE for questions regarding shore excursions.

CLICK HERE to purchase shore excursions in advance. 

IF I BOOK A SHORE EXCURSION AT PERFECT DAY AT COCOCAY, LIKE A WATER PARK ADMISSION, ZIP LINE, OR A CABANA, AND THERE IS RAIN, WIND OR BAD WEATHER, WILL THE EXCURSION BE CANCELED AND WILL I RECEIVE A REFUND?
If your activity is canceled by Shore Excursions, your onboard account will be fully refunded. All Shore Excursions at Perfect Day at CocoCay have the same policy as our shore excursions at other global destinations.

Cancellation Policy

Excursions can be modified or cancelled up to 48 hours prior to port arrival without penalty. Tours involving flights, trains, special events, overnight stays, hotel stays and Private Journeys must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply.

In the event a tour on the island is cancelled due to weather conditions, a full refund will be provided to youronboard account.

Exchange Policy

The deadline for tour exchanges is 48 hours before port arrival

WHAT IS PERFECT DAY AT COCOCAY? 
Perfect Day at CocoCay is a private destination exclusively for Royal Caribbean guests, located in the Bahamas. You’ll find endless ways to chill out and enjoy beautiful beaches and pristine water, plus thrilling experiences like the incredible Thrill Water Park, ziplining and every water sport you can imagine.
More information at: https://www.royalcaribbean.com/cruise-destinations/cococay-bahamas


HOW DOES ADMISSION TO THRILL WATERPARK WORK ON PERFECT DAY AT COCOCAY? CAN I ENTER AND EXIT THE PARK AS I PLEASE?
If you have pre-purchased your Thrill Waterpark admission, you may swipe your SeaPass card at the park entrance to enter. You may also purchase admission to the waterpark, once you are on the island, using your SeaPass card at the park entrance. If you wish to leave the waterpark during your day, you’ll be given a wristband so you may enter and exit the park as often as you like.
 

CAN CHILDREN GO TO THE THRILL WATERPARK BY THEMSELVES?
Thrill Waterpark guests under 18 must be accompanied by a parent or legal guardian to enter the park, and while inside the park.

 


IS THERE TRANSPORTATION ON PERFECT DAY AT COCOCAY? 
The Island Tram runs every 15 minutes, all day, and includes three stops: Arrivals Plaza (near Thrill Waterpark), Chill Island, and Oasis Lagoon. Starting December 2019, the tram service will include two more stops at South Beach and Coco Beach Club, while a dedicated tram line will also serve Coco Beach Club℠ exclusively during morning peak hours. Additionally, there is a dedicated Pier Tram that runs continuous service between the ship and Arrivals Plaza. All trams are accessible.
 

 

© 2019 LifeWave Inc. 

  • Facebook
  • Twitter
  • YouTube
  • Pinterest
  • Tumblr Social Icon
  • Instagram